Privacy Policy

Parallax ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and services. This policy explains how we collect, use, store, and protect personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

If you have questions about this policy or how we handle your data, contact us at [email protected].

1. Who We Are

Parallax is an AI consultancy based at 18 Harbour Road, Wan Chai, Hong Kong. We are the data controller responsible for personal data collected through this website and during client engagements.

2. Data We Collect

Information you provide directly

• Name and contact details (email address, phone number) submitted through our contact form
• The content of messages you send us
• Business information shared during client engagements

Information collected automatically

• Basic technical data such as browser type, device type, and pages visited
• Cookies and similar tracking technologies (see our Cookie Policy)
• Approximate geographic location based on IP address

3. How We Use Your Data

• To respond to enquiries submitted through our contact form
• To communicate about services you have engaged us for
• To fulfil our contractual obligations during client engagements
• To understand how our website is used and improve its content
• To comply with legal obligations applicable under Hong Kong law

We do not use your personal data for unsolicited marketing. We will only contact you about relevant updates or services where you have a reasonable expectation of such contact, or where you have given explicit consent.

4. Legal Basis for Processing

• Consent — for optional cookies and where you've indicated agreement
• Contractual necessity — for data used to deliver services you have engaged us for
• Legitimate interests — for website analytics and improving our service, where these don't override your rights
• Legal obligation — where we are required by law to process or retain certain information

5. Data Retention

Contact enquiries are retained for up to 24 months to allow for follow-up or reference. Data collected during client engagements is retained for the duration of the engagement plus a period of three years for contractual reference, after which it is securely deleted. Data collected through cookies is retained according to the durations specified in our Cookie Policy.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers who assist us in operating our website (such as hosting providers), under confidentiality obligations
• Analytics providers (if you have consented to analytics cookies), in an aggregated and anonymised form where possible
• Law enforcement or regulatory authorities where required by applicable Hong Kong law

All third-party service providers we use are required to protect personal data to a standard consistent with our own obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted communications, access controls, and regular review of our data handling practices. In the event of a data breach that affects your rights, we will notify you as required under applicable law.

8. Cookies

Our website uses cookies to support basic functionality and, with your consent, to understand how it is being used. For full details on the types of cookies we use and how to manage them, see our Cookie Policy.

9. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request erasure of personal data where we no longer have a lawful basis to hold it
• Withdraw consent where processing is based on consent
• Object to processing where we rely on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 40 days as required under Hong Kong law. There is no charge for a data access request unless it is manifestly unfounded or excessive.

If you are unsatisfied with our handling of your request, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD), which is the supervisory authority for data protection in Hong Kong.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Children's Privacy

Our services are intended for professional and organisational use by individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For any privacy-related questions or requests, please contact us:

• Email: [email protected]
• Address: 18 Harbour Road, Wan Chai, Hong Kong
• Phone: +852 2847 6193